Privacy Policy

This Privacy Policy explains how IRONIX-TRD collects, uses, stores, discloses, and protects personal data when you access our website, contact us, create an account, or purchase products.

This policy is intended to reflect the principles of Malaysia’s Personal Data Protection Act 2010 and its amendments. The official framework covers notice and choice, disclosure, security, retention, data integrity, and access rights. Malaysia Personal Data Protection Department

1. Personal Data We Collect

Depending on how you use our website, we may collect:

  • Your name.
  • Email address.
  • Phone number.
  • Billing and delivery addresses.
  • Order details and purchase history.
  • Account login and profile information.
  • Payment status and transaction references.
  • Messages, enquiries, reviews, and customer service records.
  • IP address, browser type, device information, and website activity.
  • Cookie identifiers, preferences, and analytics information.
  • Any other information you voluntarily provide to us.

We do not ordinarily store complete payment-card details. Such information may be processed directly by authorised payment service providers.

2. How We Collect Personal Data

We may collect personal data when you:

  • Place an order.
  • Create or manage an account.
  • Complete a contact or enquiry form.
  • Communicate with us by email, telephone, or messaging service.
  • Subscribe to marketing communications.
  • Participate in a promotion or submit a review.
  • Browse or interact with the website.
  • Provide information through a payment, courier, or related service provider.

3. How We Use Personal Data

We may use personal data to:

  • Process, confirm, and fulfil orders.
  • Arrange payment, delivery, returns, refunds, or exchanges.
  • Communicate order and shipping updates.
  • Respond to enquiries and provide customer support.
  • Create and maintain customer accounts.
  • Verify transactions and prevent fraud.
  • Improve our products, website, and customer experience.
  • Maintain business, accounting, and transaction records.
  • Send promotional communications where consent or another lawful basis applies.
  • Comply with legal, regulatory, tax, security, and enforcement requirements.
  • Establish, exercise, or defend legal rights.

4. Consent and Choice

  • By providing personal data, you acknowledge that it may be processed for the purposes described in this Privacy Policy.
  • Where required, we will request your consent before using data for optional purposes such as direct marketing.
  • You may withdraw marketing consent at any time by using an unsubscribe option or contacting us.
  • Withdrawal of consent does not affect processing already carried out lawfully.
  • Certain information remains necessary to process orders, provide requested services, or comply with legal obligations.

5. Disclosure of Personal Data

We may disclose relevant personal data to:

  • Courier and logistics providers.
  • Payment gateways, banks, and transaction processors.
  • Website hosting, cloud, email, security, and technical service providers.
  • Analytics and marketing providers where permitted.
  • Professional advisers, auditors, insurers, and accountants.
  • Government bodies, regulators, courts, or law-enforcement authorities where required.
  • A buyer, investor, or successor in connection with a lawful business restructuring or transfer.

Service providers should receive only the information reasonably necessary to perform their services and may be required to protect it appropriately.

6. Cookies and Similar Technologies

  • Our website may use cookies, pixels, local storage, and similar technologies.
  • These technologies may support shopping-cart functions, account sessions, security, preferences, analytics, and marketing.
  • You may manage cookies through your browser or the website’s consent controls where available.
  • Disabling essential cookies may affect website functionality, checkout, account access, or saved preferences.

7. Data Security

  • We take reasonable administrative, organisational, and technical measures to protect personal data.
  • These measures may include access controls, secure hosting, software updates, encrypted connections, and restricted staff access.
  • No internet transmission or storage method can be guaranteed to be completely secure.
  • Customers should protect their passwords and notify us if they suspect unauthorised access.

8. Data Retention

  • Personal data will be retained only for as long as reasonably necessary for the purposes for which it was collected.
  • Some records may be retained longer where required for taxation, accounting, dispute resolution, fraud prevention, contractual, or legal purposes.
  • Data that is no longer required may be securely deleted, anonymised, or otherwise disposed of.

9. Data Accuracy

  • We take reasonable steps to keep personal data accurate, complete, and up to date.
  • You are responsible for providing accurate information and notifying us when your details change.
  • Account holders may update certain information through their account or by contacting us.

10. Your Rights

Subject to applicable law and permitted exceptions, you may request to:

  • Be informed whether we process your personal data.
  • Access personal data held about you.
  • Correct inaccurate or incomplete data.
  • Withdraw consent where processing relies on consent.
  • Object to or prevent processing for direct marketing.
  • Raise concerns about how personal data is being handled.

The Malaysian Personal Data Protection Department describes rights including access, correction, withdrawal of consent, and prevention of direct-marketing processing. Official PDPA FAQ

We may request reasonable identity verification before responding to a request.

11. Children’s Privacy

  • Our website is not intended to knowingly collect personal data directly from children without appropriate consent.
  • A parent or legal guardian should supervise purchases made by a minor.
  • Please contact us if you believe a child has submitted personal data without proper authorisation.

12. Third-Party Websites

  • Our website may contain links to payment providers, courier websites, maps, social platforms, or other third parties.
  • We do not control their privacy practices.
  • You should review the privacy policy of each third-party service before providing personal data.

13. Cross-Border Processing

Some service providers may process or store information outside Malaysia. Where applicable, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable data-protection requirements.

14. Changes to This Privacy Policy

  • We may update this Privacy Policy to reflect operational, technological, or legal changes.
  • The revised version will be published on this page with an updated effective date.
  • We encourage users to review this page periodically.

15. Contact Us

To ask a privacy question or submit a data request, contact:

IRONIX-TRD
Email: ironixcrad@outlook.com
Phone: 011-5874 1541
Address: 97-1-12, P227, Jalan Bukit Gambir, 11700 Gelugor, Pulau Pinang, Malaysia
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM